Terms of service

RIGHT OF WITHDRAWAL

Under DSL n. 185 of 22/05/1999, in implementation of Directive 97/7 / EC, ProfumoMania.com (Napoleone Profumerie) informs you that you can exercise the right of withdrawal within 10 working days from the date of receipt of the goods, only if it does not conform to all 'Purchased object or will be returned intact. In order to exercise this right, you must send us a registered mail address A.R. Within 48 hours after the arrival of the material at the address: Profumeria Napoleone C.so Canio Musacchio n ° 43 - 70024 Gravina in Puglia (Ba); The item that you return will have to be intact in every part that makes it, in any accessories, in the appearance and in its original packaging. ProfumoMania.com reserves the right to check the returned goods, in their integrity and completeness, before repaying; If it does not fit into the form, content or otherwise no longer in condition to be sold, the right to redemption will not be recognized.

 

IN CASE OF DEFECTED OR NON-CONFORMED PRODUCTS.

The Purchaser, or the recipient of the Order, is invited to check the status of the package and the products at the time of delivery.
In case of package anomalies (damaged or open package, trace of liquid, etc.) and / or ordered products (missing, defective or damaged products), the Purchaser or the recipient of the Order must return the products to ProfumoMania.com (Profumeria dei F.lli Napoleone F&G snc) following the procedures described below. Failure to comply with the correct procedure excludes any appeal against the carrier and / or ProfumoMania.com, including the right to reimbursement of the Order and / or the return of the ordered products.
The Purchaser, or the recipient of the Order, can, alternatively, call the Customer Service of ProfumoMania.com to know how to return the product or products damaged, non-compliant and / or defective. The procedure for returning damaged, non-compliant and / or defective products to be indicated by ProfumoMania.com Customer Service must be followed by the Purchaser. Otherwise, the Purchaser can not claim any refund or replacement of the products in question.

 

REFUNDS

The sum paid for the purchase of your product, except shipping costs, will be credited to you within 30 days of our knowledge of the exercise of your right of withdrawal. On purchases where the expedition is free because they exceed 50 € of the total cart, however, the value of € 6.00 will be defective, which is the same as the cost of the shipment we supported even if it is not present in the receipt. Refund will be full only if you have been wrongly sent an item that does not conform to the one you ordered, so if there was a mistake on our part. Accepted your request, we will proceed with a bank transfer to the bank account holder and bank coordinates that we ask you to specify in the letter of withdrawal. The expenses for returning the goods to us are at your own expense. The goods must be shipped to our headquarters. We reserve the right to refuse shipments which, upon return, cost you for transport (unless otherwise agreed). The essential condition for exercising the right of withdrawal is the substantial integrity of the goods to be returned.