Terms of service

General conditions

Effectiveness of the General Conditions These general conditions of sale have as their object the regulation of the purchase of products and services made available through the internet, carried out remotely through the site http://www.profumomania.com (hereinafter, the site) in compliance with the Italian law on distance contracts (Legislative Decree 70/2003).

The site is owned by Profumeria dei F.lli Napoleone F&G SNC, in the person of its pro tempore legal representative, with registered office in Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 - Italy. The buyer is the user of the site who purchases the goods proposed by Profumeria dei F.lli Napoleone F&G SNC by completing and electronically transmitting a specific purchase order.

The buyer is required, before sending the order, to carefully read these General Conditions.

The contracts concluded with Profumeria dei F.lli Napoleone F&G SNC through the site are governed by these General Conditions and by Italian law.

The stipulation of the contract, its execution or the eventual withdrawal are formalized through the Italian and English language that the buyer accepts.

The buyer undertakes, once the purchase procedure has been completed, to print and keep these general conditions and the specifications of the products purchased in order to fully satisfy the provisions of art. 4, 5, 52 and 53 of Legislative Decree 206/2005.

It is expressly forbidden for the buyer, under the law, to enter false or fictional information during the registration procedure on the site and processing the order.

The personal data and the e-mail address must be exclusively their own personal data and not those of third parties or fictional ones.

The buyer releases Profumeria dei F.lli Napoleone F&G SNC from any liability for the issue of documents affected by errors attributable to the data provided by the buyer.

Profumeria dei F.lli Napoleone F&G SNC reserves the right to modify or update these general terms and conditions at any time.

The general conditions are available on the site for easy reading by the buyer before purchasing a product. They must be fully accepted by the buyer as a preparatory act for the formalization of the purchase order and stored by the buyer on his computer or reproduced on paper by printing.

The buyer must carry out these operations before proceeding with the purchase. The conditions applicable to the individual sale are those published on the site on the date of the purchase order. By submitting the purchase order to Profumeria dei F.lli Napoleone F&G SNC, the buyer acknowledges and declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions. The nullity of one or more clauses does not entail the nullity of the contract.

The seller is the Profumeria dei F.lli Napoleone F&G SNC company which has its registered office in Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 - Italy.

It can be reached by post at its registered office or by e-mail at info@profumomania.com.

Choosing and ordering the Products The specific characteristics and price of each product offered are shown in its particular technical and descriptive sheet.

For the purchase of products, the buyer must fill in the order form electronically and send it electronically.

 

For this purpose, the buyer must follow the instructions specifically published on the Site.

 

The buyer adds each product he chooses to the "Cart" and, after having carefully read and approved these General Conditions and the Privacy Policy, must enter his / her data necessary for shipping and billing, select the desired payment method, confirm the order and make the payment. By confirming the order, which has the value of a contractual proposal, the buyer acknowledges and declares that he has read all the information provided to him during the purchase procedure and that he fully accepts these general and payment conditions. The contract must be considered concluded with the acceptance of the order by Profumeria dei F.lli Napoleone F&G SNC.

The acceptance of the order is expressly communicated to the buyer through an e-mail message.

Profumeria dei F.lli Napoleone F&G SNC expressly reserves the right not to accept or to accept only partially the order placed by the buyer.

In this regard, any right on the part of the purchaser for compensation or indemnities - for any reason and of any nature - resulting from the non-acceptance or partial acceptance of an order by Profumeria dei F.lli Napoleone F&G SNC is expressly excluded.

The consumer buyer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, must take care to print or save in digitized format and in any case keep the general conditions of sale , in compliance with the provisions of Italian law on distance contracts. Product Information.

The specific information relating to each product offered for sale is available, with the relative product code, on the site.

The visual representation of the products published on the site, where present, normally corresponds to the photographic image accompanying the description sheet. The image of the products themselves has the sole purpose of presenting them for sale.

It may not be perfectly representative of the actual characteristics of the product but may differ in color and size. In the event of a difference between the image and the content of the product description sheet, the written information published in the product sheet always prevails.

 

Prices

The prices of the products published on the site include any economic burden, including all taxes and duties of the country of origin of the goods, namely Italy, without prejudice to any shipping costs that are governed by the following clause. The price does not include any customs duties or local taxes in the country of destination of the purchased goods.

Prices are expressed in Euros.

 

Shipment

The amount of shipping costs are free if you exceed a cart of € 50.00. Below this threshold, the amount due is equal to € 5.9 and in any case it is indicated to the buyer during the purchase procedure.

 

Terms of payment

The buyer can pay for the products and related delivery costs through credit cards managed by the virtual Nexi card pos, by PayPal, bank transfer, postal order and cash on delivery (payment on delivery)

Credit Card The credit card circuits with which it is possible to purchase through the site are Visa and Mastercard.

In cases of purchase of goods by credit card, at the same time as the online transaction is concluded, the relevant issuing company will only authorize the commitment of the amount relating to the purchase made and the shipping costs.

At no time during the purchase procedure, Profumeria dei F.lli Napoleone F&G SNC is able to know the information relating to the buyer's credit card, transmitted through a secure connection directly to the site of the company issuing the card that manages the transaction.

No computer archive of Profumeria dei F.lli Napoleone F&G SNC will keep this information.

For this Profumeria dei F.lli Napoleone F&G SNC is not responsible for any fraudulent and improper use of credit cards by third parties.

The credit institution uses its own protocol to encrypt the data transmitted between its server and the buyer's browser.

 

Once the order is confirmed with a credit card or PayPal payment method, the buyer is redirected to the payment site where he can make the transaction with his account or using a card, even prepaid.

The buyer undertakes, at the request of the Seller, to send a copy of the identity document proving the effective ownership of the credit card used, it being understood that, in the absence of the requested sending, the Seller may refuse the payment and cancel the 'order.

Confirmation of receipt of the order Once the purchase order has been received, Profumeria dei F.lli Napoleone F&G SNC checks the availability in stock for the fulfillment of the order.

In the event that a product is not available in stock, the Profumeria dei F.lli Napoleone F&G SNC Customer Service sends the relevant communication to the buyer without delay. The latter, having received the communication, when he does not decide to purchase other products as an alternative, can revoke the purchase order limited to the unavailable product.

Any sums already paid by the customer as consideration for the unavailable product, are refunded by bank transfer.

Upon execution of the contract, Profumeria dei F.lli Napoleone F&G SNC sends the buyer an e-mail message confirming receipt of the purchase order. This communication contains a summary of the general and particular conditions applicable to the contract, of the possibility of withdrawal within the times and methods established by Legislative Decree 21/02/2014 n. 21, indicates the order number, the summary of shipping and billing data, the list of products ordered with their essential characteristics, the price of each and the total amount of the order including shipping and delivery costs.

Transport and delivery The purchased products are delivered to the address indicated by the buyer during the purchase procedure.

Profumeria dei F.lli Napoleone F&G SNC issues a receipt or invoice for the goods shipped for each purchase made through the site and sends it to the buyer in digitized format.

For the issuance of the invoice, the information provided by the buyer during the purchase procedure is valid.

It is not possible to make any changes to the invoice after it has been issued.

Any delivery costs, when charged to the buyer, are specifically highlighted during the purchase procedure.

All purchases are delivered by express courier from Monday to Friday, excluding holidays and national holidays.

Profumeria dei F.lli Napoleone F&G SNC is not responsible for unforeseeable delays or those attributable to the express courier.

Once the products have been delivered to the express courier Profumeria dei F.lli Napoleone F&G SNC sends the buyer a confirmation e-mail message containing the internet address (link) to refer to to check the course of delivery.

Except for force majeure or unforeseeable circumstances, the order confirmation takes place within 2 days of the order and the Products ordered are delivered within 5 working days from the day following the one in which the order was confirmed.

For the purposes of applying these general terms and conditions, Saturday is never considered a working day.

Passing of risk The risk of loss or damage to goods for reasons not attributable to Profumeria dei F.lli Napoleone F&G SNC is transferred to the buyer when qthe latter, or a third party designated by him and other than the carrier, takes physical possession of the goods. The risk is transferred to the buyer already at the time of delivery of the goods to the carrier if the latter has been chosen by the buyer, without prejudice to the rights of the buyer himself towards the carrier.

 

If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer

 

Retention of title

Profumeria dei F.lli Napoleone F&G SNC reserves the ownership of the products purchased until full payment of the price.

The buyer is required to treat the goods with the utmost care until the retention of title is extinguished, under penalty of compensation for damage.

 

 

Right of withdrawal

The buyer, if a consumer according to the law, has the right to unilaterally withdraw, without justification or declaration of the reasons and without any penalty, according to the provisions of the Italian legislation in force and, in particular, of the Consumer Code as integrated and amended through the Legislative Decree n. 21 of 21 February 2014.

The right of withdrawal applies to the entire contract, it is not possible to exercise withdrawal with regard to only one part of the order. The right of withdrawal must be exercised no later than fourteen working days starting as follows: in the case of sales contracts with delivery of goods in a single batch, from the day on which the buyer or a third party, other than the carrier and designated by the 'buyer acquires physical possession of the goods; in the case of multiple goods ordered through a single order and delivered separately, from the day on which the buyer or a third party, other than the carrier and designated by the buyer, acquires physical possession of the last good; in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the buyer or a third party, other than the carrier and designated by the buyer, acquires physical possession of the last lot or piece; The exercise of the right of withdrawal by the buyer must take place before the expiry of the withdrawal period of fourteen working days.

The deadline is met if the buyer, within the same deadline, sends the communication of his decision to exercise the right of withdrawal from the contract to Profumeria dei F.lli Napoleone F&G SNC.

The shipment can be made by registered letter with return receipt. to be addressed to Soc. Profumeria dei F.lli Napoleone F&G SNC, Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 - Italy or by certified e-mail to info@profumomania.com.

For this purpose, the buyer can use the standard withdrawal formula which, by way of example only, follows:

"DECLARATION OF CONTRACTUAL WITHDRAWAL pursuant to Article 49, paragraph 1, lett. h) Legislative Decree no. 21 of 21/02/2014 - Dear Profumeria dei F.lli Napoleone F&G SNC Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 - Italy certified e-mail address info@profumomania.com.

 

I, the undersigned <…> born in <…>, resident in <…> in via <…>, I hereby notify you of the withdrawal from the sales contract of the following goods <…>, ordered on <…>, no. order <…>, received on <…>. <date, place of signature and signature of the buyer> "The formalization of the will to withdraw from the contract can still be contained in a declaration of any other content, as long as it is explicit. The purchaser who withdraws from the contract will be reimbursed for all payments made in favor of Profumeria dei F.lli Napoleone F&G SNC, including delivery costs (with the exception of additional costs deriving from the possible choice of the purchaser of a type of delivery other than the type of delivery offered).

The reimbursement takes place without undue delay and, in any case, no later than fourteen working days from the day on which Profumeria dei F.lli Napoleone F&G SNC is informed of the decision to withdraw from the contract.

Refunds are made using the same means of payment used by the buyer for the initial transaction, unless the buyer has expressly agreed otherwise.

The buyer does not have to incur any costs as a result of the reimbursement.

The reimbursement may be suspended until the goods are returned perfectly intact and in their original packaging to Profumeria dei F.lli Napoleone F&G SNC or until the purchaser demonstrates that he has returned the goods to Profumeria dei F.lli Napoleone F&G SNC, if earlier.

Unless Profumeria dei F.lli Napoleone F&G SNC has offered to collect the goods itself, the buyer returns the goods or delivers them to Profumeria dei F.lli Napoleone F&G SNC, or a third party authorized by it to receive them, without undue delay and, in any case, within fourteen working days from the date on which he communicated his decision to withdraw from the contract.

The deadline is met if the consumer sends back the goods before the expiry of the period of fourteen working days. The buyer is in any case responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish their nature, characteristics and functioning.

The return of the goods intact, until they are received in the warehouse, is under the complete responsibility of the buyer. In case of damage to the goods during transport, Profumeria dei F.lli Napoleone F&G SNC notifies the buyer within five working days to allow him to file a complaint against the courier and obtain any refund.

In this case, the goods are made available to the buyer who must pay the price.

 

Warranty and assistance

All products sold by Profumeria dei F.lli Napoleone F&G SNC are covered by the conventional guarantee of 24 months for lack of conformity, pursuant to Legislative Decree 24/02 and the subsequent Legislative Decree 206 of 2005.

In this regard, however, the warranty conditions established by Italian law apply. Minor differences in the items purchased, especially with regard to color, do not constitute a defect that entitles you to the guarantee.

In the face of a defect or defect in the goods, the buyer has the right to decide alternatively for the replacement or repair of the product itself. Profumeria dei F.lli Napoleone F&G SNC reserves the right to refuse the option chosen by the buyer if it is impracticable or if it involves an excessive cost compared to the alternative option.

Profumeria dei F.lli Napoleone F&G SNC does not issue guarantees other than those provided by law.

To benefit from the guarantee, the buyer must keep the purchase invoice.

 

Guarantee

Where the application of the guarantee provides for the return of the product, the goods must be returned by the buyer in the original packaging, complete in all its parts including packaging, any documentation and accessory equipment.

To limit damage to the original packaging, it is recommended, where possible, to place the goods in a second packaging.

The affixing of labels or adhesive tapes directly to the original product packaging should be avoided.

The return of the goods, for the purposes of activating the seller's guarantee, must take place within ten working days from the day in which the discrepancy was reported.

 

Product returns

Profumeria dei F.lli Napoleone F&G SNC provides buyers of its products and respecting price parity, the possibility of replacing the items purchased with others as long as the replacement items are perfectly intact and new and this is communicated within 5 working days from the date of receipt of the goods.

For this purpose, the buyer must keep all documentation relating to the delivery and the replacement product must be returned in its packaging orOriginal and never opened, sealed as received.

To take advantage of this possibility, the buyer makes direct contact with Profumeria dei F.lli Napoleone F&G SNC by e-mail at info@profumomania.com

Customer Service agrees to return the Product from time to time with the buyer.

 

Complaints

Any problem relating to products already delivered, anomalies and / or inefficiencies (for example missing ordered goods, unprofessional staff, unreliable courier, non-compliant or damaged product or whatever), can be reported to Profumeria dei F. lli Napoleone F&G SNC which uses these reports to improve the service offered.

Complaints can be submitted in writing to the email address info@profumomania.com.

Each complaint must always be sent complete with the references of the forwarder consisting of name, surname, address, telephone number and e-mail address.

 

Industrial and intellectual property.

The purchase of products through the company Profumeria dei F.lli Napoleone F&G SNC does not give the buyer the right to use, even partial, of trademarks or patents pertaining to the seller, which remain in the exclusive ownership of the person entitled, so like any information relating to the industrial and intellectual property of technologies, manufacturing, development, engineering, quality control processes inherent to the product and its realization.

Confidentiality and data security Buyers' personal data and all other information relating to the order are transmitted in encrypted form through a secure link.

By submitting an order, the buyer gives consent to the processing of their personal data and information by Profumeria dei F.lli Napoleone F&G SNC. The data and information thus acquired by Profumeria dei F.lli Napoleone F&G SNC will be used for purposes relating to the formation and the course of the order, the execution of the contract and archiving.

Profumeria dei F.lli Napoleone F&G SNC guarantees complete protection of the personal data of its customers, which will be treated in compliance with the rules of confidentiality and security provided by law.

The transmission of data relating to buyers to third parties takes place for purposes relating solely and exclusively to the fulfillment of the purchase order, such as, by way of example only, for the necessary checks on credit cards, customer solvency or 'address where to ship the goods.

Profumeria dei F.lli Napoleone F&G SNC considers of primary importance to improve the assortment of its proposal and the quality of its service.

For this reason it reserves the right to carry out periodic evaluations of customer and order data and to update the information contained in the "newsletter" sent by e-mail.

The customer who does not want their personal data to be used for these purposes, can at any time deny consent for their use.

For this purpose, a declaration can be sent by e-mail to info@profumomania.com or by postal service to the Profumeria dei F.lli Napoleone F&G SNC address, Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 - Italy.

 

E-commerce content

All the contents present on the ProfumoMania.com website such as trademarks, copyrights, corporate images, works, images, photos, dialogues, music, sounds, videos, documents, drawings, figures, logotypes, menus, web pages, graphics, colors , diagrams, tools, typefaces, drawings, diagrams, layouts, methods, processes, functions and software (collectively, the "Content"), are the property of Profumeria dei F.lli Napoleone F&G SNC and are protected by the right of Italian author and other intellectual property laws.

No one may reproduce, publish, distribute, display, modify, create derivative works from, or exploit in any way, in whole or in part, the Content without our prior consent. Unless, however, that Profumeria dei F.lli Napoleone F&G SNC hereby provides the Consumer's permission, for exclusive personal and non-commercial use, to view, download and print the hard copy pages of the Site.

The images of the products and packaging are for illustrative purposes and may differ from those of the product itself sent with the customer's order.