Terms of service

These general conditions of sale have as their object the regulation of the purchase of products over the Internet, carried out remotely through the site http://www.profumomania.com (hereinafter, the site) in compliance with the Italian law on the subject distance contracts (Legislative Decree 70/2003).

 

The site is owned by Profumeria dei F.lli Napoleone F&G SNC, in the person of its pro tempore legal representative, with registered office in Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 – Italy.

The buyer is the user of the site who purchases the goods offered by Profumeria dei F.lli Napoleone F&G SNC by completing and electronically transmitting a specific purchase order.

 

The buyer is required, before sending the order, to carefully read these General Conditions.

Contracts concluded with Profumeria dei F.lli Napoleone F&G SNC through the site are governed by these General Conditions and by Italian law.

The stipulation of the contract, its execution or any withdrawal are formalized through the Italian and English language that the buyer accepts.

 

Once the purchase procedure has been completed, the buyer undertakes to print and/or keep these general conditions and the specifications of the products purchased in order to fully satisfy the provisions of the art. 4, 5, 52 and 53 of Legislative Decree 206/2005.

 

It is expressly forbidden for the buyer, under the provisions of the law, to enter false or fictitious information during the procedure for registering on the site and processing the order.

The personal data and e-mail address must be exclusively one's personal data and not of third parties or fictitious.

The buyer relieves Profumeria dei F.lli Napoleone F&G SNC from any responsibility for the issue of documents affected by errors attributable to the data provided by the buyer himself.

 

Profumeria dei F.lli Napoleone F&G SNC reserves the right to modify or update these general terms and conditions at any time.

The general conditions are available on the site to be easily read by the buyer before purchasing a product. They must be fully read and accepted by the purchaser as a preparatory act for the formalization of the purchase order and stored by the purchaser on his computer or reproduced on paper through printing.

 

The buyer must carry out these operations before proceeding with the purchase. The conditions applicable to the single sale are those published on the site on the date of the purchase order. By forwarding the purchase order to Profumeria dei F.lli Napoleone F&G SNC, the buyer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these general conditions. The nullity of one or more clauses does not imply the nullity of the contract.

 

The seller is the Profumeria dei F.lli Napoleone F&G SNC company which has its registered office in Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 – Italy.

It can be reached by post at its registered office or by e-mail at the address info@profumomania.com.

 

Choosing and ordering the Products The specific characteristics and the price of each product offered are shown in its particular technical and descriptive sheet.

For the purchase of the products, the buyer must fill in the electronic format and send the relative order form electronically.

To this end, the buyer must follow the instructions specifically published on the Site.

 

The buyer adds each product he chooses to the "Cart" and, after carefully reading and approving these General Terms and Conditions of Service and the Privacy Policy, must enter his data necessary for shipping and billing, select the desired payment method, confirm the order and make the payment.

With the order confirmation, which has the value of a contractual proposal, the buyer acknowledges and declares that he has read all the information provided during the purchase procedure and accepts these general and payment conditions in full. The contract must be considered concluded with the acceptance of the order by Profumeria dei F.lli Napoleone F&G SNC.

Acceptance of the order is expressly communicated to the buyer via an e-mail message.

Profumeria dei F.lli Napoleone F&G SNC expressly reserves the right not to accept or to only partially accept the order sent by the buyer.

In this regard, any right of the purchaser for compensation or indemnity is expressly excluded - in any capacity and of any nature - resulting from the non-acceptance or partial acceptance of an order by Profumeria dei F.lli Napoleone F&G SNC.

The consumer buyer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, must take care to print or save in digitized format and in any case keep the general conditions of sale , in compliance with the provisions of the Italian law on distance contracts. Product Information.

 

The specific information relating to each product offered for sale is available, with the relative product code, on the site.

The visual representation of the products published on the site, where present, normally corresponds to the photographic image accompanying the description. The image of the products themselves has the sole purpose of presenting them for sale.

It may not be perfectly representative of the real characteristics of the product but may differ in color and size. In the event of a difference between the image and the content of the product description sheet, the written information published in the product sheet always prevails.

 

Prices

The prices of the products published on the site are inclusive of any economic burden, including all taxes and duties of the country of origin of the goods, i.e. Italy, without prejudice to any shipping costs which are governed by the following clause. The price does not include any customs duties or local taxes in the country of destination of the purchased goods.

Prices are expressed in Euros.

 

Shipping

The amount of shipping costs are free if you exceed a cart of € 50.00. Below this threshold, the amount due is equal to € 5.9 and in any case it is indicated to the buyer during the purchase procedure.

 

Terms of payment

The buyer can pay for the products and the related delivery costs by credit cards managed by the virtual pos offered by Stripe, PayPal, bank transfer, postal order and cash on delivery (payment on delivery).

Credit Card The credit card circuits with which it is possible to purchase through the site are Visa, Mastercard and America Express.

 

In cases of purchase of goods by credit card, together with the conclusion of the online transaction, the relevant issuing company will authorize only the commitment of the amount relating to the purchase made and the shipping costs.

At no time during the purchase procedure is Profumeria dei F.lli Napoleone F&G SNC able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the card issuer that manages the transaction.

No computer archive of Profumeria dei F.lli Napoleone F&G SNC will keep this information.

For this Profumeria dei F.lli Napoleone F&G SNC is not responsible for any fraudulent or illegal use of credit cards by third parties.

The credit institution uses its own protocol to encrypt the data transmitted between its server and the buyer's browser.

 

The buyer undertakes, at the Seller's request, to send a copy of the identity document proving the effective ownership of the credit card used, it being understood that, in the absence of the requested sending, the Seller may refuse payment and cancel the 'order.

Confirmation of receipt of the order Once the purchase order has been received, Profumeria dei F.lli Napoleone F&G SNC checks the availability of the warehouse for order fulfillment.

In the event that a product is not available in stock, the Customer Service Profumeria dei F.lli Napoleone F&G SNC sends the relative communication to the buyer without delay. The latter, having received the communication, when he does not decide to purchase other products as an alternative, can revoke the purchase order limited to the unavailable product.

Any sums already paid by the customer as consideration for the unavailable product are refunded by bank transfer.

At the time of execution of the contract, Profumeria dei F.lli Napoleone F&G SNC sends the buyer an e-mail message confirming receipt of the purchase order. This communication contains a summary of the general and particular conditions applicable to the contract, of the possibility of withdrawal in the times and ways established by Legislative Decree 21/02/2014 n. 21, indicates the order number, the summary of shipping and billing data, the list of products ordered with their essential characteristics, the price of each and the total amount of the order including shipping and delivery costs.

Transport and delivery The purchased products are delivered to the address indicated by the buyer during the purchase procedure.

Profumeria dei F.lli Napoleone F&G SNC issues a receipt or invoice for the goods shipped for each purchase made through the site and sends it to the buyer in digitized format.

For the issuance of the invoice, the information provided by the purchaser during the purchase procedure is valid.

It is not possible to make any changes to the invoice after it has been issued.

Any delivery costs, when charged to the buyer, are specifically highlighted during the purchase procedure.

All purchases are delivered by express courier from Monday to Friday, excluding holidays and public holidays.

Profumeria dei F.lli Napoleone F&G SNC is not responsible for unforeseeable delays or delays attributable to the express courier.

Once the products have been delivered to the express courier, Profumeria dei F.lli Napoleone F&G SNC sends the buyer a confirmation e-mail message which shows the internet address (link) to refer to to check the progress of the delivery.

Except for force majeure or unforeseeable circumstances, the order confirmation takes place within 2 days of the same and the ordered Products are delivered within 5 working days starting from the day following the one on which the order was confirmed.

For the purposes of applying these general terms and conditions, Saturday is never considered a working day.

Transfer of risk The risk of loss or damage to the goods for reasons not attributable to Profumeria dei F.lli Napoleone F&G SNC is transferred to the buyer when the latter, or a third party designated by them and other than the carrier, enters physically in possession of the assets. The risk is already transferred to the buyer upon delivery of the goods to the carrier if the latter has been chosen by the buyer, without prejudice to the rights of the buyer against the carrier.

 

If you buy with Scalapay, you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., related parties and their assignees, and that you authorize this transfer

 

Right of withdrawal

The purchaser, if a consumer in accordance with the law, has the right to withdraw unilaterally, without justification or declaration of reasons and without any penalty, according to the provisions of the Italian legislation in force and, in particular, by the Consumer Code as integrated and modified through Legislative Decree no. 21 of 21 February 2014.

The right of withdrawal must be exercised no later than fourteen working days starting as follows: in the case of sales contracts with delivery of the goods in a single batch, from the day on which the purchaser or a third party other than the carrier and designated by the 'purchaser, acquires physical possession of the goods; in the case of multiple goods ordered through a single order and delivered separately, from the day on which the buyer or a third party, other than the carrier and designated by the buyer, acquires physical possession of the last good; in the case of delivery of goods made up of multiple lots or pieces, from the day on which the purchaser or a third party, other than the carrier and designated by the purchaser, acquires physical possession of the last lot or piece; The exercise of the right of withdrawal by the buyer must take place before the expiry of the withdrawal period of fourteen working days.

 

The term is satisfied if the buyer, within the term itself, sends Profumeria dei F.lli Napoleone F&G SNC the communication of his decision to exercise the right of withdrawal from the contract.

The ProfumoMania.com site has an advanced return system that allows the buyer to independently register the return.

In your account, once you have received the order, you will find a "Return" button to be able to register it after having read, flecked some of our simple questions and conditions for the return to be accepted.

The buyer who withdraws from the contract will be reimbursed for all payments he has made to the company Profumeria dei F.lli Napoleone F&G SNC, including delivery costs (with the exception of additional costs deriving from the buyer's choice of a type of delivery different from the type of delivery offered).

The reimbursement takes place without undue delay and, in any case, no later than fourteen working days from the day on which Profumeria dei F.lli Napoleone F&G SNC is informed of the decision to withdraw from the contract.

Refunds are made using the same means of payment used by the purchaser for the initial transaction, unless the purchaser has expressly agreed otherwise.

The buyer does not have to bear any costs as a result of the refund.

The refund may be suspended until the goods are returned perfectly intact and in the original packaging to Profumeria dei F.lli Napoleone F&G SNC or until the buyer demonstrates that he has sent the goods back to Profumeria dei F.lli Napoleone F&G SNC, if earlier.

 

Unless Profumeria dei F.lli Napoleone F&G SNC has offered to collect the goods itself, the buyer returns the goods or delivers them to Profumeria dei F.lli Napoleone F&G SNC, or to a third party authorized by it to receive them, without unduly delay and, in any case, within fourteen working days from the date on which you communicated your decision to withdraw from the contract.

 

The deadline is met if the consumer sends back the goods before the period of fourteen working days has expired. The buyer is in any case responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish their nature, characteristics and functioning.

 

The return of the goods intact, until they are received in the warehouse, is under the complete responsibility of the buyer. In the event of damage to the goods during transport, Profumeria dei F.lli Napoleone F&G SNC informs the buyer within five working days to allow him to file a complaint against the courier and obtain any reimbursement.

In this case, the goods are made available to the buyer who must pay the price.

 

Warranty and assistance

All products sold by Profumeria dei F.lli Napoleone F&G SNC are supported by the conventional 24-month guarantee for lack of conformity, pursuant to Legislative Decree 24/02 and the subsequent of Legislative Decree 206 of 2005.

In any case, the guarantee conditions established by Italian law are valid. Slight differences in the items purchased, especially with regard to color, do not constitute a defect that gives the right to the guarantee.

In the face of a fault or defect in the goods, the buyer has the right to decide alternatively for the replacement or repair of the product itself. Profumeria dei F.lli Napoleone F&G SNC reserves the right to refuse the option chosen by the buyer if it is impracticable or if it involves an excessive cost compared to the alternative option.

Profumeria dei F.lli Napoleone F&G SNC does not issue guarantees other than those required by law.

To use the guarantee, the buyer must keep the purchase invoice.

 

Warranty

The goods must be returned by the buyer in the original packaging, complete in all its parts including packaging, any documentation and accessory equipment.

If it is a cosmetic product, cream, perfume, makeup, it must absolutely NOT be deprived of its security seals which guarantee non-use by the buyer.

Examples of seals: Protective blister, tab on cap, etc.

Without this fundamental requirement, the return will be refused and if returned to the recipient at his expense.

 

To limit damage to the original package, it is recommended, where possible, to place the goods in a second package.

The affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided.

The return of the goods, for the purpose of activating the seller's guarantee, must take place within ten working days starting from the one in which the non-conformity was reported.

 

Made

Profumeria dei F.lli Napoleone F&G SNC provides the purchasers of its products and respecting the price parity, the possibility of replacing the items purchased with others as long as the replacement items are perfectly intact and new and this is communicated within 5 working days from the date of receipt of the goods.

 

Complaints

Any problem relating to products already delivered, anomalies and/or disservices (for example, missing ordered goods, unprofessional staff, unreliable courier, non-compliant or damaged product or whatever), can be reported to Profumeria dei F. lli Napoleone F&G SNC which uses these reports to improve the service offered.

 

Complaints can be submitted in writing to the email address info@profumomania.com.

Each complaint must always be sent complete with the references of the forwarder consisting of name, surname, address, telephone number and e-mail address.

 

Industrial and intellectual property.

The purchase of products through the company Profumeria dei F.lli Napoleone F&G SNC does not grant the purchaser the right to use, even partially, the trademarks or patents belonging to the seller, which remain in the exclusive ownership of the person entitled, thus as any information relating to the industrial and intellectual property of the technologies, manufacturing, development, engineering, quality control processes inherent to the product and its realization.

 

Confidentiality and data security Buyers' personal data and all other information relating to the order are transmitted in encrypted form via a secure connection.

 

By placing an order, the buyer consents to the treatment, by Profumeria dei F.lli Napoleone F&G SNC, of his personal data and information. The data and information thus acquired by Profumeria dei F.lli Napoleone F&G SNC will be used for purposes relating to the formation and course of the order, the execution of the contract and archiving.

Profumeria dei F.lli Napoleone F&G SNC guarantees complete protection of its customers' personal data, which will be treated in compliance with the rules of confidentiality and security established by law.

The transmission of data relating to the purchasers to third parties takes place for purposes relating solely and exclusively to the fulfillment of the purchase order, such as, by way of example only, for the necessary checks of credit cards, the solvency of the customer or the address where to send the goods.

Profumeria dei F.lli Napoleone F&G SNC considers it of primary importance to improve the assortment of its proposal and the quality of its service.

For this reason, it reserves the right to carry out periodic evaluations of customer and order data and to update the information contained in the "newsletter" sent by e-mail.

The customer who does not want their personal data to be used for these purposes can, at any time, deny consent for their use.

For this purpose, it is possible to send a declaration by e-mail to the address info@profumomania.com or by postal service to the address Profumeria dei F.lli Napoleone F&G SNC, Gravina in Puglia (Ba) in Corso Canio Musacchio, 43 – Italy.

 

Applicable law and dispute resolution

These Terms and Conditions are drawn up in compliance with Italian law, and in particular with the regulations contained in Part III, Title III, Chapter I of the Legislative Decree. 206/2005 (Consumer Code) regarding distance selling to consumers. In case of disputes in relations with consumers, pursuant to art. 66-bis Legislative Decree 206/2005 (Consumer Code), territorial jurisdiction is mandatorily attributed to the court of residence (or domicile) of the consumer. Furthermore, consumers established in Europe can use the platform made available by the European Commission for the resolution of any dispute arising from the online contract stipulated on the site. The European ODR platform is available at the following link:

 

https://webgate.ec.europa.eu/ord