Return a product


Under the DSL n. 185 of 22/05/1999, in implementation of Directive 97/7 / EC, (Napoleone Profumerie) informs that you can exercise the right of withdrawal up to 10 business days after the receiving items date, only for unopened product and if it does not conform to the purchased product. In order to exercise this right, you must send us a letter by recorded delivery within 48 hours after the arrival of the items at the address: Profumeria Napoleone Canio Musacchio n ° 43 - 70024 Gravina in Puglia (Ba); The product that you return will have to be intact in every part, in any accessories, in the appearance and in its original sealed packaging. reserves the right to check the returned items in their integrity, before a refund; if the item arrives damaged, or is missing parts, or otherwise no longer in condition to be sold, you are non entitled to a refund.



The sum paid for the purchase of your product, except shipping costs, will be credited to you within 30 days of our knowledge of the exercise of your right of withdrawal. If you purchase free shipping cost items  because they exceed 50 € of the total cart, the value of € 6.00 will be subtract, which is the shipping cost we support even if it is not present in the receipt. Refund will be total only if the product does not conform to the purchased product, so if we made an error. Accepted your request, we will proceed with a bank transfer to the bank account holder and bank coordinates that we ask you to specify in the withdrawal letter. You are responsible for return shipping charges. The items must be shipped back to our store. We reserve the right to refuse return shipments with additional transport costs (unless otherwise agreed). The essential condition for exercising the right of withdrawal is the substantial integrity of the returned items.