Methods for Returns
How to request a return:
A return can be requested no later than 14 days from receipt of the same by accessing the orders section of your personal area. Here you will find the button to start the product return procedure. The return request will be examined and if accepted we will give you instructions for the return.
Follow these steps to request a return:
- Go to the orders page after logging in
- Click Return Products in the order in which the products you want to return are present
- If necessary, change the quantity you want to return
- Select the motif from those available
- Leave if you would like comments
- Add other products to the return if necessary
- Click the button to request a return
* IMPORTANT: You can return one or more products only if NOT deprived of their seals, for example: protective film (if the item has it), cap with sealing tab (example for cosmetics).
Used products cannot be returned. If a perfume is vaporized even once, it cannot be returned.
Once the product arrives at our office it will be examined and if suitable for return, a refund will be issued in ways to be agreed.
If, due to our error, a product is different from the one you chose during the purchase phase, we will take care of the exchange immediately.
Read the full terms of service here