Frequently Asked Questions
It’s the first time I purchase online, where do I start?
It’s very easy. First of all you have to decide if to log yourself in the site or to be a temporary guest inputting data that are required to send items.
We suggest to register since the logged user has some advantages: the cart memory to conclude your order in a second moment, moreover you could enter to our monthly promotions.
- Put the products that you prefer in the cart.
- Then the system will calculate the total amount according to the method of payment and (the) shipping you have chosen. The amount the trolley will show you is what you will pay with no other duties.
Are prices with inclusive VAT?
All prices in the catalogue of www.profumomania.com are with inclusive VAT.
I have no e-mail and I can’t buy online.
Orders via phone: you can contact us from 09:00 a.m. to 1.00 p.m. and from 5:00 p.m. to 8:30 p.m, from Monday to Saturday. We will write down the products that you want and your address for the shipping.
I have no credit card or online accounts, may I directly pay on delivery?
Of course, ProfumoMania.com accepts cash on delivery too.
You will pay to the courier in cash. (We don’t accept cheque).
Are the installment payment methods I see on your site safe and interest-free?
Certainly, the 2 installment methods we have on our site are safe as transactions and card or bank account details are given directly to our SCALAPAY AND SOISY partners which are secure platforms and guaranteed by maximum protection.
You will not pay any commission as we pay all the commissions to SCALAPAY AND SOISY, you will pay only and exclusively the amount of the product we repeat without any commission.
To learn more about these payment methods, visit our pages:
Can I trust you? What guarantee can you offer?
In accordance with Legislative Decree no. 206/2005, implementing Directive 97/7 / EC, with ProfumoMania.com Company: Profumeria dei F.lli Napoleone F&G SNC, communicates that you can exercise the right of withdrawal within 14 days from the date of items receipt. In order to exercise this right, you must send notice by recorded delivery letter with advice of delivery within 48 hours after the arrival of the items, at the address: Perfumery Napoleone C.so Canio Musacchio No. 43 - 70024 Gravina in Puglia (Ba); the object that you will return there must be complete in all its parts composing it, in any accessories, in appearance and in its original packaging and accompanied by the invoice or sales receipt. The Perfumery Napoleon reserves the right to inspect the merchandise returned, in its integrity and completeness, before giving over to a refund; if the same is found to be integrated into the form, content, or at least, no longer in a position to be relisting, the right to reimbursement will not be recognized.
You’ll find here a deepened guide on withdrawal right.
Enclose our receipt or the invoice you have received with the parcel and send it via fax to +39 0805245910 or via e-mail.
Products must be sent again intact and with no defect to the wrapping. Then we recommend you to use an adequate package for the shipping.
Once we receive the parcel and check the contents (product/s and receipt or invoice), we will take care of the reimbursement.
I’m looking for a perfume no more produced, may I commission you in the research?
Profumomania.com has got a wide catalogue of Vintage Perfumes carefully selected before the selling.
In case you don’t find your perfume in the catalogue, send us an e-mail with the right name of the perfume and its brand. We will answer within 24 hours, after varied researches.
I consulted the section “treatments for face and body” but I am inexperienced and I am confused on the purchase.
Our business has got a qualified staff so it can guide you towards the right purchase.
Don’t hesitate to contact us via phone, e-mail, chat. We will always be helpful.
Do I have to give gifts, can I ship to addresses other than mine?
Certainly. Our e-commerce also has an alternative shipping address, and a function in the cart that allows it for each product to:
- have the gift box.
- whether to hide price references and therefore not insert invoice or receipt.
- you can also enter a message for the recipient of the gift that we will print on an elegant card and insert it in the package.
All this service is completely free
Which credit cards do you accept and what security do you give me about data protection?
We use three types of payment modules with which you can pay with credit cards and debit cards, one is provided by Paypal with which you could pay whether you have a Paypal account or not. The other module we use is provided by Nexi (xPay) suitable for all users who do not have a PayPal account and want to use their card which is Visa, Mastercard and even American Express.
Last added is the Stripe module where you can use your cards that your Browser can store so easily when you make a purchase (we repeat it is your browser that stores the cards used and not our site, so everything in extreme security and confidentiality of the data provided.
You can use Visa, Visa Electron, Mastercard, Maestro credit cards by implementing the transaction through a Virtual Pos on https protocol with 128-bit SSL encryption that guarantees maximum security for your sensitive data.
Once the transaction has been completed, you will receive confirmation of payment in your e-mail if successful and our order confirmation that you can observe and notify us in case of spelling errors.
In case of unavailability of a product you will be notified by e-mail or telephone, then we will issue an immediate refund of the value of the missing product or the amount of the entire order at your disposal. Usually the goods on our e-commerce are available in 99% of cases.