Frequently Asked Questions
It’s the first time I purchase online, where do I start?
It’s very easy. First of all you have to decide if to log yourself in the site or to be a temporary guest inputting data that are required to send items.
We suggest to register since the logged user has some advantages: the cart memory to conclude your order in a second moment, moreover you could enter to our monthly promotions.
- Put the products that you prefer in the cart.
- Then the system will calculate the total amount according to the method of payment and (the) shipping you have chosen. The amount the trolley will show you is what you will pay with no other duties.
Are prices with inclusive VAT?
All prices in the catalogue of www.profumomania.com are with inclusive VAT.
I have no e-mail and I can’t buy online.
Orders via phone: you can contact us from 09:00 a.m. to 1.00 p.m. and from 5:00 p.m. to 8:30 p.m, from Monday to Saturday. We will write down the products that you want and your address for the shipping.
I have no credit card or online accounts, may I directly pay on delivery?
Of course, ProfumoMania.com accepts cash on delivery too.
You will pay to the courier in cash. (We don’t accept cheque).
Can I trust you? What guarantee can you offer?
In accordance with Legislative Decree no. 206/2005, implementing Directive 97/7 / EC, with ProfumoMania.com Company: Profumeria dei F.lli Napoleone F&G SNC, communicates that you can exercise the right of withdrawal within 14 days from the date of items receipt. In order to exercise this right, you must send notice by recorded delivery letter with advice of delivery within 48 hours after the arrival of the items, at the address: Perfumery Napoleone C.so Canio Musacchio No. 43 - 70024 Gravina in Puglia (Ba); the object that you will return there must be complete in all its parts composing it, in any accessories, in appearance and in its original packaging and accompanied by the invoice or sales receipt. The Perfumery Napoleon reserves the right to inspect the merchandise returned, in its integrity and completeness, before giving over to a refund; if the same is found to be integrated into the form, content, or at least, no longer in a position to be relisting, the right to reimbursement will not be recognized.
You’ll find here a deepened guide on withdrawal right.
Enclose our receipt or the invoice you have received with the parcel and send it via fax to +39 0805245910 or via e-mail.
Products must be sent again intact and with no defect to the wrapping. Then we recommend you to use an adequate package for the shipping.
Once we receive the parcel and check the contents (product/s and receipt or invoice), we will take care of the reimbursement.
I’m looking for a perfume no more produced, may I commission you in the research?
Profumomania.com has got a wide catalogue of Vintage Perfumes carefully selected before the selling.
In case you don’t find your perfume in the catalogue, send us an e-mail with the right name of the perfume and its brand. We will answer within 24 hours, after varied researches.
I consulted the section “treatments for face and body” but I am inexperienced and I am confused on the purchase.
Our business has got a qualified staff so it can guide you towards the right purchase.
Don’t hesitate to contact us via phone, e-mail, chat. We will always be helpful.
Do I have to give gifts, can I ship to addresses other than mine?
Certainly. Our e-commerce also has an alternative shipping address, and a function in the cart that allows it for each product to:
- have the gift box.
- whether to hide price references and therefore not insert invoice or receipt.
- you can also enter a message for the recipient of the gift that we will print on an elegant card and insert it in the package.
All this service is completely free.
What is pay-pal? May I be safe about my data if I pay with my card?
Pay-pal is the most widespread online bank in the world. Transactions are made on the protected register HTTPS that you will recognize by the padlock.
Moreover you will do the transaction directly on the site of Pay-pal giving the relative data to the card.
I don’t live in Italy, how can I buy your products?
After choosing products and putting them in the cart, if you buy from the European community, go to “ international shipping” . If you buy out from the European community, go to “ intercontinental shipping”.
The cart will calculate the shipping cost on the basis of products number. Then you can conclude your order inputting your data and country.
How can I pay if I am not in Italy?
-You can pay with Pay-pal on the protected register HTTPS, this means greatest protection for you data.
-You can also pay with foreign banking transfer. During the process of purchase you will see the banking account and the pick-shift to communicate to your bank.
We can check the real account of the transfer from 5 to 7 days wait.
What protection do I have of personal data in terms of privacy?
See the Privacy page here.
Right of withdrawal:
Consulted the page on the right of withdrawal from here.